Change and transition management to onboard both organisations on a joint long-term provisioning, CRM and billing platform. Implemented SAFe® as a way of working.
Two subsidiaries of Dutch incumbent telecom operator
Change and transition management to onboard both organisations on a joint long-term provisioning, CRM and billing platform. Implemented SAFe® as a way of working.
Change and transition management to onboard both organisations on a joint long-term provisioning, CRM and billing platform. Implemented SAFe® as a way of working.
Program management to renew prime business processes (CRM, billing, provisioning, commissioning, revenue assurance), to enable renewal and innovation of the portfolio. Provided guiding principles for IT governance in an environment with growing complexity.
Dutch MVNO
Program management to renew prime business processes (CRM, billing, provisioning, commissioning, revenue assurance), to enable renewal and innovation of the portfolio. Provided guiding principles for IT governance in an environment with growing complexity.
Program management to renew prime business processes (CRM, billing, provisioning, commissioning, revenue assurance), to enable renewal and innovation of the portfolio. Provided guiding principles for IT governance in an environment with growing complexity.
Defined a future proof IT landscape to support the prime business processes of the organisation.
Employee reintegration company
Defined a future proof IT landscape to support the prime business processes of the organisation.
Defined a future proof IT landscape to support the prime business processes of the organisation.
Management consulting to refine the IT strategy with a focus on the sourcing strategy and the scope of the CIO Office.
Government
Management consulting to refine the IT strategy with a focus on the sourcing strategy and the scope of the CIO Office.
Management consulting to refine the IT strategy with a focus on the sourcing strategy and the scope of the CIO Office.
Investigation of the root causes of work pressure within the organisation.
Benchmarked the results with those of other companies
and proposed management controls for a future proof work force.
Telecom provider
Investigation of the root causes of work pressure within the organisation. Benchmarked the results with those of other companies and proposed management controls for a future proof work force.
Investigation of the root causes of work pressure within the organisation. Benchmarked the results with those of other companies and proposed management controls for a future proof work force.
Centralisation of wholesale interconnect for mobile and fixed telecommunications. Defined the operating model, R&R’s, processes, data collection and commercial strategy. Negotiated the first contract as a proof of concept.
Global telecom operator
Centralisation of wholesale interconnect for mobile and fixed telecommunications. Defined the operating model, R&R’s, processes, data collection and commercial strategy. Negotiated the first contract as a proof of concept.
Centralisation of wholesale interconnect for mobile and fixed telecommunications. Defined the operating model, R&R’s, processes, data collection and commercial strategy. Negotiated the first contract as a proof of concept.
Contributed to implement the new IT organisation. Successfully set up and managed the solution management and application management department for Europe & Asia. Responsible for the IT project portfolio.
International consulting and engineering company
Contributed to implement the new IT organisation. Successfully set up and managed the solution management and application management department for Europe & Asia. Responsible for the IT project portfolio.
Contributed to implement the new IT organisation. Successfully set up and managed the solution management and application management department for Europe & Asia. Responsible for the IT project portfolio.
Project management for quality management in contact center environment.
Dutch bank
Project management for quality management in contact center environment.
Project management for quality management in contact center environment.
IT strategy and development.
M&A support.
Dutch software company
M&A support.
M&A support.
IT management, program management and solution management for the international operations in Europe. Responsible for the IT project portfolio.
US contact center outsourcing company
IT management, program management and solution management for the international operations in Europe. Responsible for the IT project portfolio.
IT management, program management and solution management for the international operations in Europe. Responsible for the IT project portfolio.
Business development and distribution management in Europe for IP messaging portfolio. Development of an AS2 service to interconnect X.400 with Internet applications.
Requirements and business acceptance management for the bank's voice portal and speech navigation & consulting to replace pin with voice verification.
Dutch bank
Requirements and business acceptance management for the bank's voice portal and speech navigation.
Consulting to replace pin with voice verification.
Requirements and business acceptance management for the bank's voice portal and speech navigation.
Consulting to replace pin with voice verification.
Business development activities for European expansion of the IT security portfolio and seeking distributors in the Dutch market.
Project management for strategic accounts.
Commercial product management development for a telecommunications
convergence company.